Common Questions
Answers at a glance
If your question is not covered here, send the form below and include as much detail as you can.
Does Pure Solitaire require an internet connection?
No. Normal gameplay works offline. Internet access is needed only for App Store download and update services or when you choose to use this website’s support form.
Where are my settings, statistics, and progress stored?
They stay locally on your device. Pure Solitaire does not use an account or cloud service to collect or sync gameplay data.
How do I download the app again?
Open the App Store while signed in with the Apple Account used for the original purchase, then find Pure Solitaire in your purchase history and download it again.
Why did a move not work?
Klondike moves must follow the selected draw, scoring, and difficulty rules. Try tapping the origin and destination in sequence, double-tapping a card for a foundation move, or dragging the card or ordered stack.
Will reinstalling erase my data?
It can. Because game information is stored on the device, deleting the app may remove its settings, statistics, and progress. Try the other troubleshooting steps before reinstalling.
Can I request a feature or report an accessibility issue?
Yes. Choose “Feedback or feature request” in the support form and describe the change that would help.